Return and Refund Policy

Yaya's Creative Studio
Last updated: November 2026

Thank you for shopping at Yaya's Creative Studio. If your order is not right for you, we are here to help.

1. 14-day right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, if you are a consumer you have 14 days from receipt of the last item of your order to tell us that you wish to withdraw, without giving any reason.

To exercise this right, simply send us a clear statement (for example by email to contact.yayacreativestudio@gmail.com) or use the model withdrawal form at the end of this page. Using the form is not mandatory.

Once you have told us of your decision, you have 14 days to send the item(s) back.

2. Condition of returned products

Please return products complete, with their accessories and, where possible, their original packaging.

You may handle the products as you would in a shop to check their nature and characteristics. You are only liable for any loss in value resulting from other handling; in that case the refund may be reduced in proportion.

3. Exceptions to the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised, including needle-felted pet portraits made to order and fuse bead assortments counted and prepared specifically for a pattern you sent us;
• digital content not supplied on a physical medium (pattern files, downloadable tutorials, online courses), once delivery has begun with your prior express consent and your acknowledgement that you lose your right of withdrawal;
• in-person workshop bookings, which are leisure services provided on a specific date. No refund is given if you cancel, except under the rescheduling conditions shown on the booking page.

Gift cards cannot be refunded or exchanged for cash, unless the law provides otherwise.

These exceptions do not affect your rights in the event of a lack of conformity or hidden defect, or if we cancel.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, you can exercise your right of withdrawal and place a new order.

5. Return costs

The direct cost of returning items is borne by you, unless we made an error or the product is defective.

6. Return address

Before sending anything, please contact us to receive return instructions. Unless we tell you otherwise, items should be returned to:

Yaya's Creative Studio
10 Rue Francisco Ferrer
93170 Bagnolet
France

We recommend using a tracked service and keeping your proof of postage.

7. Refunds

We refund you no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we have received the products or until you have supplied proof of having sent them back, whichever is earlier.

The refund covers the price of the products and the original delivery costs, up to the cost of the cheapest standard delivery we offer. It is made using the same payment method as your order, unless you expressly agree to another method, for example a gift card valid for one year on our site. You will not incur any fees for this refund.

8. How to request a return

Log in to your customer account to start your request:
https://account.yayascreativestudio.com

Go to the Orders section and select the item concerned.

If you ordered with a phone number only (no email address), you cannot access the customer account. Use the return link in your SMS order confirmation, or write to us at contact.yayacreativestudio@gmail.com.

9. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Yaya's Creative Studio, 10 Rue Francisco Ferrer, 93170 Bagnolet, France, contact.yayacreativestudio@gmail.com:

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

10. Contact

For any question about your return:
contact.yayacreativestudio@gmail.com