Shipping policy

SHIPPING AND DELIVERY POLICY
Yaya's Creative Studio
Last updated: July 2026

Every order placed with Yaya's Creative Studio is prepared with care in our workshop in Bagnolet.
This Shipping and Delivery Policy explains how orders are prepared, shipped, tracked and collected.
It supplements our Terms and Conditions of Sale. In the event of any conflict, the mandatory provisions of consumer law remain applicable.

1. Order preparation

Standard orders
Standard orders are generally prepared and handed to the carrier within two to three business days following payment confirmation.
For the purposes of this policy, business days are the days from Monday to Friday, excluding public holidays in France.
Orders are normally neither prepared nor shipped on Saturdays, Sundays and public holidays.

Orders requiring special preparation
Some orders require additional preparation time, in particular:
orders of beads counted individually or in an exact quantity;
orders involving a particular selection of colours or quantities;
custom orders or orders prepared according to the customer's instructions;
exceptionally large orders.
The applicable preparation time is indicated, as far as possible, on the product page, in the basket or before the order is validated.
Where preparation depends on additional information to be provided by the customer, it begins after all the necessary information has been received.
A further estimate may also be confirmed by email after the order.
Preparation times do not include the carrier's transit times.

2. Place of shipment

Orders are prepared and shipped from our workshop located at the following address:
Yaya's Creative Studio
10 Rue Francisco Ferrer
93170 Bagnolet
France
This address must not be used to make a return without first contacting our customer service and receiving the corresponding return instructions.

3. Delivery areas and rates

The delivery rates currently offered are as follows:

The destinations actually available for a given address are shown when the order is validated.
Free delivery from €49 applies to eligible orders delivered in France, according to the conditions shown in the basket.
The €49 threshold is calculated after applying discounts and promotional codes and before adding any delivery costs.
The applicable rates are those shown in the basket before final validation of the order.

4. Carriers and delivery methods

Depending on the destination, the size of the parcel and the options available, orders may be shipped with, among others:
Colissimo;
Mondial Relay;
Chronopost.
The delivery methods actually available for the customer's address are presented at the time of the order.
Depending on the option chosen, delivery may be made:
to your home;
to a pickup point;
to a post office or a collection point offered by the carrier;
by free collection at our workshop.
The customer must carefully check the delivery method and, where applicable, the selected pickup point before confirming the order.

5. Usual delivery times

After the parcel is handed to the carrier, the transit times usually observed are as follows:
France: two to four business days;
European Union: three to seven business days.
These transit times are in addition to the order preparation time.
They may vary depending on:
the destination;
the carrier chosen;
the delivery method;
periods of high activity;
public holidays;
weather conditions;
disruptions affecting transport networks.
The delivery time or date applicable to the order is the one indicated to the customer before validation of the order or in the corresponding contractual information.
In the absence of any indication of a particular date or time, the order is delivered without undue delay and no later than thirty days after the conclusion of the contract.

6. Delay in preparation or delivery

In the event of a foreseeable delay in preparing the order, Yaya's Creative Studio will endeavour to inform the customer as soon as possible.
When tracking indicates a delay or an abnormal lack of parcel movement, the customer may contact us at:
contact.yayacreativestudio@gmail.com
Yaya's Creative Studio will take the necessary steps with the carrier.
Using a carrier does not deprive the customer of their rights with respect to Yaya's Creative Studio.
When the order is not delivered within the applicable time, the customer has the remedies provided for by the French Consumer Code and by our Terms and Conditions of Sale.

7. Free collection at the workshop

The customer may choose free collection at our workshop when this option is offered at the time of the order.
Collection takes place at the following address:
Yaya's Creative Studio
10 Rue Francisco Ferrer
93170 Bagnolet
France
No delivery costs are charged for this option.
An email is sent to the customer when their order is ready for collection.
The customer must not travel before receiving this confirmation.
The confirmation email specifies, where applicable, the practical arrangements for agreeing on the collection.
At collection, an order confirmation or a document allowing the order to be identified may be requested.
If another person collects the order on the customer's behalf, they must be able to state the order number and the name used at the time of purchase.

8. Parcel tracking

Shipments offered through our shop include tracking, unless clearly stated otherwise before the order.
As soon as the parcel is handed to the carrier and the information is available, the customer receives by email:
a shipping confirmation;
the tracking number;
a link to follow the parcel's progress.
There may be a delay between the creation of the shipping label and the first tracking update by the carrier.
The customer is also invited to check their spam folder if they do not receive the expected shipping confirmation.

9. Delivery address

The customer is responsible for the accuracy of the delivery information provided at the time of the order.
In particular, they must check:
the recipient's name;
the street number and name;
the postcode;
the town or city;
the country;
the apartment or building number;
any access information;
the selected pickup point;
the email address and phone number given to the carrier.
When an error is identified, the customer must contact us as quickly as possible at:
contact.yayacreativestudio@gmail.com
We will try to correct the address if the order has not yet been prepared or handed to the carrier, without being able to guarantee that the change will still be possible.
If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, a failure to collect within the carrier's time limits, or an unjustified refusal of the parcel, a new shipment may be offered.
The new delivery costs may then be charged to the customer, except where the return results from an error attributable to Yaya's Creative Studio or the carrier.

10. Delivery to a pickup point

When the customer chooses delivery to a pickup point, it is their responsibility to carefully select the collection point offered at the time of the order.
The carrier may exceptionally redirect the parcel to another collection point, in particular when the point initially selected is closed, unavailable or full.
The customer is informed of their parcel's availability by the means used by the carrier, in particular by email or SMS.
The parcel must be collected within the time indicated by the carrier.
If the parcel is not collected within this time, it may be returned to Yaya's Creative Studio.
A new shipment may be offered, subject to payment of the new delivery costs, except where the return results from an error attributable to Yaya's Creative Studio or the carrier.

11. Lost or undelivered parcel

When a parcel appears to be lost, shows an abnormal delay, or is marked as delivered when the customer has not received it, the customer must contact us as soon as possible at:
contact.yayacreativestudio@gmail.com
They are asked to provide us with:
their order number;
their name;
their delivery address;
the tracking number;
any useful information regarding the delivery.
Yaya's Creative Studio handles the necessary steps with the carrier.
An investigation may be opened with the carrier in order to locate the parcel and verify the circumstances of the delivery.
This investigation does not transfer responsibility for the transport to the customer and does not require them to resolve the problem directly with the carrier.
When it is confirmed that the order was not delivered to the customer or to a third party designated by them, Yaya's Creative Studio will offer, depending on the situation and availability:
a new shipment at no cost; or
a refund of the products not received and the corresponding delivery costs.
This provision does not apply in the same way when the customer has themselves chosen and mandated a carrier that was not offered by Yaya's Creative Studio.

12. Damaged parcels or products

If the parcel is clearly damaged at the time of delivery, the customer may:
refuse the parcel; or
make specific reservations with the carrier when accepting the parcel.
The customer is invited to check the contents of the parcel as soon as possible after receipt.
In the event of a missing, broken or damaged product, they must contact us promptly at:
contact.yayacreativestudio@gmail.com
To help process the request, it is recommended to provide:
the order number;
a description of the problem;
photographs of the outside of the parcel;
photographs of the shipping label;
photographs of the inner packaging;
photographs of the damaged product.
The customer is invited to keep the parcel, the protective packaging and the products concerned until we tell them these are no longer needed.
Failure to make reservations with the carrier or late sending of photographs does not automatically deprive the consumer of their legal guarantees and rights.
After reviewing the situation, Yaya's Creative Studio will offer the appropriate solution in accordance with the Terms and Conditions of Sale and the applicable legal guarantees, in particular replacement, bringing into conformity, or refund when the legal conditions are met.

13. Transfer of risk

When the carrier is offered by Yaya's Creative Studio, the risk of loss of or damage to the product is transferred to the customer when they, or a third party designated by them other than the carrier, physically takes possession of the product.
The mere handing of the parcel to the carrier therefore does not transfer the risk of loss or damage to the consumer.
When the customer themselves chooses a carrier that was not offered by Yaya's Creative Studio, the transfer of risk occurs when the parcel is handed to that carrier, in accordance with the applicable legal provisions.

14. Contact

For any question relating to the preparation, shipping, tracking or delivery of an order, you may contact us:
Yaya's Creative Studio
Email: contact.yayacreativestudio@gmail.com
Address: 10 Rue Francisco Ferrer, 93170 Bagnolet, France
Customer service: by email
To help process your request, please include your order number in your message.