Shipping policy
SHIPPING AND DELIVERY POLICY
Yaya's Creative Studio
Last updated: November 2026
Every order placed with Yaya's Creative Studio is carefully prepared in our Bagnolet studio.
This Shipping and Delivery Policy explains how orders are prepared, shipped, tracked and collected.
It supplements our Terms and Conditions of Sale. In case of conflict, the mandatory provisions of consumer law continue to apply.
1. Order preparation
Standard orders
Standard orders are generally prepared and handed to the carrier within two business days of payment confirmation.
For the purposes of this policy, business days are Monday to Friday, excluding public holidays in France.
Orders are not normally prepared or shipped on Saturdays, Sundays or public holidays.
Orders requiring special preparation
Some orders require additional preparation time, in particular:
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orders of beads counted individually or in exact quantities;
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orders with a specific selection of colors or quantities;
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custom orders or orders prepared according to the customer's instructions;
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exceptionally large orders.
The applicable preparation time is shown, where possible, on the product page, in the cart or before the order is confirmed.
When preparation depends on additional information to be provided by the customer, it starts once all the necessary information has been received.
An additional estimate may also be confirmed by email after the order.
Preparation times do not include the carrier's transit times.
2. Place of shipment
Orders are prepared and shipped from our studio at the following address:
Yaya's Creative Studio
10 Rue Francisco Ferrer
93170 Bagnolet
France
This address must not be used to send a return without first contacting our customer service and receiving the corresponding return instructions.
3. Delivery areas and rates
The delivery rates currently offered are as follows:
| Destination and delivery method | Rate |
|---|---|
| France, pickup point: order under €49 | €3.90 |
| France, pickup point: order of €49 or more | Free delivery |
| France, Colissimo home delivery: order under €80 | €7.95 |
| France, Colissimo home delivery: order of €80 or more | Free delivery |
| European Union: order under €80 | €9.95 |
| European Union: order of €80 or more | Free delivery |
| Collection from our Bagnolet studio | Free |
The destinations actually available for a given address are shown when the order is confirmed.
Free delivery applies from €49 for orders delivered to a pickup point in France, and from €80 for Colissimo home delivery in France and for deliveries within the European Union, according to the conditions shown in the cart.
These thresholds are calculated after discounts and promo codes are applied and before any delivery costs are added.
The applicable rates are those shown in the cart before the order is finally confirmed.
4. Carriers and delivery methods
Depending on the destination, the size of the parcel and the options available, orders may be shipped with, in particular:
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Colissimo;
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Mondial Relay;
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Chronopost.
The delivery methods actually available for the customer's address are shown when ordering.
Depending on the option chosen, delivery can be made:
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to your home;
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to a pickup point;
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to a post office or collection point offered by the carrier;
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by free collection at our studio.
The customer must carefully check the delivery method and, where applicable, the selected pickup point before confirming the order.
5. Usual delivery times
Once the parcel has been handed to the carrier, the usual transit times are as follows:
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France: two to four business days;
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European Union: five to eight business days.
These transit times are added to the order preparation time.
They may vary depending on:
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the destination;
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the chosen carrier;
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the delivery method;
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busy periods;
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public holidays;
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weather conditions;
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disruptions affecting transport networks.
The delivery time or date applicable to the order is the one indicated to the customer before the order is confirmed or in the corresponding contractual information.
If no specific date or time is indicated, the order is delivered without undue delay and at the latest within thirty days of the conclusion of the contract.
6. Delay in preparation or delivery
If a delay in preparing the order is foreseeable, Yaya's Creative Studio will do its best to inform the customer as soon as possible.
If tracking shows a delay or an abnormal lack of movement of the parcel, the customer can contact us at:
contact.yayacreativestudio@gmail.com
Yaya's Creative Studio will take the necessary steps with the carrier.
Using a carrier does not deprive the customer of their rights with respect to Yaya's Creative Studio.
If the order is not delivered within the applicable time, the customer has the remedies provided for by the French Consumer Code and by our Terms and Conditions of Sale.
7. Free collection at the studio
The customer may choose free collection at our studio when this option is offered at checkout.
Collection takes place at the following address:
Yaya's Creative Studio
10 Rue Francisco Ferrer
93170 Bagnolet
France
No delivery charge is made for this option.
An email is sent to the customer when the order is ready for collection.
The customer should not travel before receiving this confirmation.
The confirmation email specifies, where applicable, the practical arrangements for agreeing on the collection.
On collection, an order confirmation or a document identifying the order may be requested.
If another person collects the order on the customer's behalf, they must be able to give the order number and the name used for the purchase.
8. Parcel tracking
Shipments offered through our shop include tracking, unless clearly stated otherwise before ordering.
As soon as the parcel has been handed to the carrier and the information is available, the customer receives by email:
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a shipping confirmation;
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the tracking number;
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a link to follow the parcel's journey.
There may be a delay between the creation of the shipping label and the first tracking update by the carrier.
If the expected shipping confirmation does not arrive, the customer is invited to also check their spam folder.
9. Delivery address
The customer is responsible for the accuracy of the delivery information provided when ordering.
In particular, they must check:
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the recipient's name;
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the street number and name;
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the postcode;
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the city;
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the country;
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the apartment or building number;
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any access information;
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the selected pickup point;
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the email address and phone number given to the carrier.
If an error is found, the customer must contact us as quickly as possible at:
contact.yayacreativestudio@gmail.com
We will try to correct the address if the order has not yet been prepared or handed to the carrier, but we cannot guarantee that the change will still be possible.
If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, because it was not collected within the carrier's time limit, or because it was refused without good reason, a new shipment may be offered.
New delivery costs may then be charged to the customer, unless the return results from an error attributable to Yaya's Creative Studio or the carrier.
10. Delivery to a pickup point
When the customer chooses delivery to a pickup point, it is their responsibility to select the collection point offered at checkout with care.
The carrier may exceptionally redirect the parcel to another collection point, in particular when the originally selected point is closed, unavailable or full.
The customer is informed that their parcel is available by the means used by the carrier, in particular by email or SMS.
The parcel must be collected within the time limit set by the carrier.
If the parcel is not collected within this time, it may be returned to Yaya's Creative Studio.
A new shipment may be offered, subject to payment of new delivery costs, unless the return results from an error attributable to Yaya's Creative Studio or the carrier.
11. Lost or undelivered parcel
If a parcel appears to be lost, is abnormally delayed, or is shown as delivered when the customer has not received it, the customer must contact us as soon as possible at:
contact.yayacreativestudio@gmail.com
Please give us:
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your order number;
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your name;
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your delivery address;
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the tracking number;
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any useful information about the delivery.
Yaya's Creative Studio handles the necessary steps with the carrier.
An investigation with the carrier may be opened to locate the parcel and check the circumstances of delivery.
This investigation does not transfer responsibility for transport to the customer and does not require them to resolve the problem directly with the carrier.
When it is confirmed that the order was not delivered to the customer or to a third party designated by them, Yaya's Creative Studio will offer, depending on the situation and availability:
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a new shipment at no cost; or
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a refund of the products not received and the corresponding delivery costs.
This provision does not apply in the same way when the customer has chosen and instructed a carrier that was not offered by Yaya's Creative Studio.
12. Damaged parcels or products
If the parcel is clearly damaged on delivery, the customer may:
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refuse the parcel; or
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record precise reservations with the carrier when accepting the parcel.
The customer is invited to check the contents of the parcel as soon as possible after receiving it.
If a product is missing, broken or damaged, they must contact us quickly at:
contact.yayacreativestudio@gmail.com
To help us handle the request, we recommend providing:
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the order number;
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a description of the problem;
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photographs of the outside of the parcel;
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photographs of the shipping label;
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photographs of the inner packaging;
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photographs of the damaged product.
The customer is invited to keep the parcel, packaging materials and products concerned until we tell them they are no longer needed.
Failing to record reservations with the carrier or sending photographs late does not automatically deprive the consumer of their legal guarantees and rights.
After reviewing the situation, Yaya's Creative Studio will offer the appropriate solution in accordance with the Terms and Conditions of Sale and the applicable legal guarantees, in particular replacement, repair or refund when the legal conditions are met.
13. Transfer of risk
When the carrier is offered by Yaya's Creative Studio, the risk of loss of or damage to the product passes to the customer when the customer, or a third party designated by them other than the carrier, takes physical possession of the product.
Simply handing the parcel to the carrier therefore does not transfer the risk of loss or damage to the consumer.
When the customer chooses a carrier that was not offered by Yaya's Creative Studio, the risk passes when the parcel is handed to that carrier, in accordance with the applicable legal provisions.
14. Contact
For any question about the preparation, shipping, tracking or delivery of an order, you can contact us:
Yaya's Creative Studio
Email: contact.yayacreativestudio@gmail.com
Address: 10 Rue Francisco Ferrer, 93170 Bagnolet, France
Customer service: by email
To help us handle your request, please include your order number in your message.