Terms of service

WEBSITE TERMS OF USE

Yaya's Creative Studio
Last updated: July 2026

Preamble

These Terms of Use (the "Terms of Use") set out the conditions for accessing and using the website and online shop operated under the trade name Yaya's Creative Studio (the "Site").

The terms "we", "our" and "us" refer to Yaya's Creative Studio.

The Site is hosted on and runs on the Shopify platform, which provides us with the technical tools needed to present our products, manage the online shop and process orders.

These Terms of Use cover only access to and use of the Site.

Sales made through the Site are governed by our Terms and Conditions of Sale (the "Terms of Sale"), available on the Site.

The processing of personal data is described in our Privacy Policy. The use of cookies and other trackers is described in our Privacy Policy or in our Cookie Policy, where a separate policy is available.

By accessing the Site or using its features, the user acknowledges having read these Terms of Use and agrees to comply with them.

If the user does not accept these Terms of Use, they must stop using the Site.

Article 1. Publisher information

The Site is operated by:

Yaya's Creative Studio, micro-enterprise

Address: 10 Rue Francisco Ferrer, 93170 Bagnolet, France
SIREN: 877 753 780

VAT on sales: not applicable, art. 293 B of the French Tax Code (CGI) (VAT franchise scheme)

Intra-community VAT number: FR24 877 753 780

Email: contact.yayacreativestudio@gmail.com
Customer service: by email
Hosting and e-commerce technical solution: Shopify International Limited

Any question about how the Site works or about these Terms of Use can be sent to:

contact.yayacreativestudio@gmail.com

Article 2. Purpose and scope

These Terms of Use apply to anyone who accesses, browses or uses any feature of the Site (the "User").

They cover, in particular:

  • browsing the Site;

  • creating and using a customer account;

  • using interactive features;

  • posting reviews or comments, where applicable;

  • access to content, photographs, texts and graphic elements;

  • use of the technical tools offered on the Site.

These Terms of Use do not replace the Terms of Sale.

All questions relating to products, orders, prices, payments, delivery, the right of withdrawal, returns, refunds and legal guarantees are governed by the Terms of Sale in force at the time of the order.

In case of conflict between these Terms of Use and the Terms of Sale regarding an order or a sale, the Terms of Sale prevail.

Article 3. Access to the Site

The Site is in principle accessible free of charge to anyone with Internet access.

The costs of Internet connection, computer equipment, telephone, software or any other equipment needed to access the Site are borne by the User.

The User is responsible for the proper functioning and security of their own equipment.

Yaya's Creative Studio strives to keep the Site accessible and working.

Access to the Site may nevertheless be temporarily interrupted, limited or suspended, in particular in the event of:

  • maintenance;

  • updates;

  • technical changes;

  • a problem affecting Shopify or another technical provider;

  • an Internet network failure;

  • a risk to the security of the Site;

  • an attempt at fraudulent access;

  • an event beyond our reasonable control.

Yaya's Creative Studio does not guarantee that the Site will be permanently accessible, without interruption or technical error.

Where reasonably possible, we try to keep interruptions as short as possible.

A temporary interruption of the Site does not affect the customer's legal rights regarding an order already concluded.

Article 4. Capacity and use by minors

The User must have the legal capacity required to use the features of the Site that involve entering into a commitment.

A minor may browse the Site under the responsibility of their legal guardian.

Any order placed by a minor must be made with the permission and under the responsibility of their legal guardian.

The legal guardian is responsible for supervising the minor's use of the Site and compliance with these Terms of Use.

Article 5. Customer account

Some features of the Site may allow or require the creation of a customer account.

When creating or using an account, the User agrees to provide accurate, complete and up-to-date information.

The User is responsible for:

  • keeping their login details confidential;

  • choosing a secure password and keeping it safe;

  • activities carried out through their account;

  • keeping the information linked to their account up to date.

The customer account is personal.

The User must not:

  • sell their account;

  • transfer their account to a third party;

  • knowingly share their login details with a third party;

  • use another person's account without permission;

  • create an account under a false identity.

If login details are lost, in case of unauthorized access or suspected fraudulent use, the User must change their password and contact us as soon as possible at:

contact.yayacreativestudio@gmail.com

The User can ask for their account to be closed by contacting us at the same address.

Closing the account does not immediately delete information that must be kept to comply with a legal, accounting, tax or contractual obligation or to defend our rights.

Creating an account is not mandatory where the Site allows guest checkout.

Article 6. Accuracy of the information provided by the User

The User agrees not to provide information that is knowingly false, misleading, fraudulent or belongs to another person.

When using the Site or placing an order, the User must in particular provide accurate information about:

  • their identity;

  • their email address;

  • their billing address;

  • their delivery address;

  • the information needed to process their request or order.

The User is invited to update their information when it changes.

Yaya's Creative Studio cannot be held responsible for being unable to contact the User or to carry out a request correctly as a result of information that is incorrect, incomplete or not updated by the User.

This provision does not limit the legal obligations of Yaya's Creative Studio regarding validly concluded orders.

Article 7. Information and content available on the Site

Yaya's Creative Studio strives to present information that is accurate, clear and regularly updated.

The Site may contain, in particular:

  • product descriptions;

  • photographs;

  • information about materials;

  • instructions for use;

  • creative advice;

  • tutorials;

  • articles;

  • informational content;

  • information about availability or lead times.

General information, advice, tutorials and editorial content are provided for information only.

They do not replace the precautions, instructions or warnings on the product, its packaging or its leaflet.

The essential characteristics, price and conditions applicable to an order are those presented to the customer before the order is confirmed, in accordance with the Terms of Sale.

Typographical errors, inaccuracies or omissions may exceptionally appear on the Site.

Yaya's Creative Studio may correct or update this information as soon as an error is found.

What happens when an error affects an order is set out in the Terms of Sale.

Article 8. Intellectual property

The Site and all its elements are protected by the French, European and international rules applicable to intellectual property.

These elements include, in particular:

  • the name Yaya's Creative Studio;

  • the logos;

  • the visual identity;

  • the texts;

  • the photographs;

  • the illustrations;

  • the drawings;

  • the patterns and designs;

  • the graphics;

  • the videos;

  • the sound elements;

  • the product pages;

  • the presentations;

  • the layout;

  • the structure of the Site;

  • the creative content;

  • the databases.

These elements are the property of Yaya's Creative Studio or are used with the permission of their respective owners.

Access to the Site does not give the User any intellectual property rights over these elements.

The User may browse the Site and use its features for their personal, non-commercial needs.

Unless prior written permission has been given or an exception is provided for by law, it is forbidden to:

  • reproduce all or part of the Site;

  • copy or download the photographs or illustrations for commercial purposes;

  • modify or adapt the content;

  • publish the content on another site;

  • distribute or resell the content;

  • create a derivative work from the content;

  • extract or reuse a substantial part of a database;

  • use the trademarks, logos or visual elements of Yaya's Creative Studio;

  • present the content as that of another creator or retailer;

  • suggest that a partnership or permission exists when it does not.

Names, trademarks, logos and content belonging to Shopify or other third parties remain the property of their respective owners.

All rights not expressly granted to the User are reserved.

Article 9. Reviews, comments and other contributions

The Site may allow Users to submit or publish reviews, comments, suggestions, photographs or other content (the "Contributions").

The User keeps the rights they hold in their Contributions.

By submitting a Contribution for publication on the Site, the User grants Yaya's Creative Studio a non-exclusive, free-of-charge permission to:

  • host the Contribution;

  • reproduce it on the Site;

  • display it publicly on the Site;

  • adapt it only where necessary for its technical presentation;

  • keep it for as long as necessary for its publication and the management of the service concerned.

This permission is limited to the needs of operating, presenting and promoting the Site and the activities of Yaya's Creative Studio.

It does not transfer ownership of the Contribution to Yaya's Creative Studio.

The User guarantees that they have the rights and permissions needed to submit or publish the Contribution.

They undertake that their Contributions:

  • are sincere when they are a review;

  • do not infringe a third party's copyright or trademarks;

  • do not infringe a third party's image rights or privacy;

  • do not contain defamatory, insulting, threatening or discriminatory remarks;

  • do not contain a third party's personal information without their permission;

  • do not contain unlawful or clearly misleading content;

  • do not contain viruses, malware or dangerous links;

  • do not present as independent a review that was given in exchange for an undisclosed benefit.

Yaya's Creative Studio may refuse to publish or may remove a Contribution that is clearly unlawful, fraudulent, offensive, off-topic or infringes a third party's rights.

Yaya's Creative Studio may also make corrections strictly necessary for formatting, in particular regarding spacing or typographical errors, without changing the meaning of the review.

The User is responsible for the content they publish, under the conditions provided for by law.

Photographs and content provided for a custom order

The photographs, texts and information sent by the customer to make a custom order are used for the purpose of processing and making that order.

Sending them does not amount to general permission for publication or advertising use.

Any promotional use of a photograph provided by the customer, or of content that identifies a person, may require separate permission.

Article 10. Reporting unlawful content or use

Anyone who believes that content published on the Site infringes their rights or is clearly unlawful may report it to us at:

contact.yayacreativestudio@gmail.com

The report should, as far as possible, state:

  • the identity and contact details of the person making the report;

  • the exact location of the content concerned;

  • a description of the content;

  • the reasons why the content is considered unlawful;

  • any relevant supporting evidence;

  • any information that helps us examine the request.

Yaya's Creative Studio may ask for additional information when it is needed to handle the report.

Content may be removed or made inaccessible when it appears clearly unlawful or when a competent authority requests its removal.

Article 11. Prohibited uses

The User agrees to use the Site lawfully, fairly and with respect for the rights of Yaya's Creative Studio, other Users and third parties.

In particular, it is forbidden to:

  • use the Site for fraudulent or unlawful purposes;

  • impersonate a person or organization;

  • create an account using knowingly false information;

  • use a payment method without authorization;

  • access another User's account;

  • attempt to gain unauthorized access to the Site, its servers or its databases;

  • bypass a security measure;

  • introduce a virus, malware or harmful code;

  • deliberately disrupt or overload the operation of the Site;

  • use a bot, scraper or other automated system to extract data on a large scale;

  • collect other people's personal data without a legal basis;

  • send spam or unsolicited communications;

  • publish false or misleading information;

  • harass, threaten, insult or defame anyone;

  • infringe the intellectual property rights of Yaya's Creative Studio or a third party;

  • reproduce, resell or commercially exploit all or part of the Site without permission;

  • use the Site in a way that could harm its security, operation or reputation.

Article 12. Suspension or restriction of access

Yaya's Creative Studio may suspend or restrict a User's access to all or part of the Site for a legitimate reason, in particular:

  • serious or repeated breach of these Terms of Use;

  • fraudulent use;

  • compromising the security of the Site;

  • an attempt at unauthorized access;

  • use of an account belonging to a third party;

  • repeated publication of clearly unlawful content;

  • behavior likely to cause harm to Yaya's Creative Studio, other Users or a third party.

The measure taken must be proportionate to the seriousness of the behavior observed.

Where reasonably possible and without compromising the security of the Site, the User may be informed of the reason for the suspension.

Suspension of an account or of access to the Site does not automatically cancel orders already accepted.

Orders in progress remain governed by the Terms of Sale and by the consumer's mandatory rights.

The User may contact us to challenge a suspension or provide explanations at:

contact.yayacreativestudio@gmail.com

Article 13. Tools and services provided by third parties

The Site may include tools, features or services provided by third parties, in particular:

  • Shopify;

  • payment providers;

  • carriers;

  • email sending services;

  • audience measurement tools;

  • social networks;

  • apps added to the shop.

Some of these features may be subject to the terms and policies of the provider concerned.

Yaya's Creative Studio does not necessarily control the technical operation of all these third-party services.

We choose our providers carefully, but cannot guarantee the complete absence of interruptions or errors arising solely from a third-party service and beyond our reasonable control.

This provision does not limit the liability of Yaya's Creative Studio for performing sales contracts concluded with consumers.

Article 14. Links to third-party sites

The Site may contain links to websites or services operated by third parties.

These links may, in particular, give access to:

  • a social network;

  • a carrier's website;

  • a payment provider;

  • a tracking tool;

  • an external resource;

  • embedded content.

Yaya's Creative Studio does not necessarily control the content, availability or practices of these third-party sites.

The User is invited to read their terms of use and privacy policies before sharing information with them or making a transaction.

Contracts concluded directly with a third party are governed by that third party's terms.

Any complaint about a product or service bought directly from a third party must be sent to the third party concerned.

Article 15. Relationship with Shopify

The Site uses the Shopify technical platform.

Shopify notably makes it possible to host the shop, present the products and integrate certain ordering and payment features.

The products offered on the Site are, however, sold directly by Yaya's Creative Studio.

Shopify is not the seller of the products offered by Yaya's Creative Studio.

Any question about:

  • a product;

  • an order;

  • a delivery;

  • a return;

  • a refund;

  • a guarantee;

  • a complaint about a sale,

must be sent directly to Yaya's Creative Studio at:

contact.yayacreativestudio@gmail.com

Some data may be processed by Shopify to host the Site and provide its features.

The relevant information is set out in our Privacy Policy.

Article 16. Personal data and cookies

Personal data collected through the Site is processed in accordance with our Privacy Policy, the General Data Protection Regulation and the French Data Protection Act (Informatique et Libertés).

The Privacy Policy sets out, in particular:

  • the categories of data collected;

  • the purposes of processing;

  • the legal bases used;

  • the recipients of the data;

  • the retention periods;

  • any international transfers;

  • the rights of the people concerned;

  • how to exercise these rights.

Under the conditions provided for by the regulations, the User may in particular have rights of access, rectification, erasure, objection, restriction and portability.

These rights can be exercised at:

contact.yayacreativestudio@gmail.com

The Site may use cookies and other trackers that are necessary for it to work or are intended to measure its audience, personalize certain features or offer tailored content.

Where the regulations require it, non-essential cookies are only placed after the User's consent has been obtained.

The User can manage their preferences with the cookie management tool available on the Site.

The Privacy Policy must be read separately from these Terms of Use.

Article 17. Liability relating to use of the Site

Yaya's Creative Studio strives to ensure the security, accessibility and proper functioning of the Site.

We cannot, however, guarantee that the Site will always be free from:

  • interruptions;

  • slowdowns;

  • technical errors;

  • failures of the Internet network;

  • problems caused by the User's equipment or software;

  • disruption caused solely by a third-party provider;

  • a cyberattack despite the reasonable measures in place.

Yaya's Creative Studio cannot be held responsible for damage resulting solely from:

  • use of the Site contrary to these Terms of Use;

  • a fault by the User;

  • the use of faulty equipment or software;

  • the User knowingly sharing their account login details with a third party;

  • unauthorized interference with the Site by the User;

  • an event of force majeure within the meaning of French law.

The User must take reasonable precautions to protect their equipment, data and login details.

Nothing in these Terms of Use limits or excludes the liability of Yaya's Creative Studio where the law prohibits it.

In particular, these Terms of Use do not limit:

  • rights arising from an order;

  • legal guarantees;

  • the right of withdrawal where it applies;

  • the right to compensation in the event of a failure attributable to Yaya's Creative Studio;

  • liability for personal injury;

  • liability for fraud or gross negligence;

  • other mandatory rights granted to consumers.

Article 18. User's liability

The User may be held liable, under the general law, for damage they directly cause to Yaya's Creative Studio or a third party through fraudulent or unlawful use of the Site.

This may concern, in particular:

  • a deliberate attack on the security of the Site;

  • fraudulent use of an account;

  • introducing malware;

  • publishing unlawful content;

  • impersonating a third party;

  • infringing intellectual property rights;

  • automated and unauthorized extraction of data.

This article does not create any automatic compensation payable by the User.

Any liability of the User is assessed in accordance with the applicable law and according to the damage actually caused.

Article 19. Amendment of these Terms of Use

Yaya's Creative Studio may amend these Terms of Use to take into account, in particular:

  • a change in laws or regulations;

  • a change in how the Site works;

  • a new feature;

  • a technical change;

  • a change in the services provided by Shopify or another provider;

  • a security measure.

The most recent version of the Terms of Use is published on this page with its update date.

Changes apply from their effective date.

Where a substantial change affects the rights of a User with an account, they may be informed by appropriate means where the law requires it.

Changes to the Terms of Use do not retroactively change the conditions applicable to orders already concluded.

These orders remain governed by the Terms of Sale accepted when they were confirmed.

Article 20. Severability

If any provision of these Terms of Use is declared unlawful, void or unenforceable, that provision shall be deemed severable from the other provisions.

The other provisions remain valid and enforceable to the fullest extent permitted by law.

Article 21. No waiver

The fact that Yaya's Creative Studio does not immediately exercise a right or immediately invoke a breach of these Terms of Use does not constitute a waiver of that right.

Any waiver must be express and limited to the situation concerned.

Article 22. Governing law and dispute resolution

These Terms of Use are governed by French law.

The application of French law does not deprive a consumer residing in another State of the more protective mandatory provisions they may benefit from under the applicable law.

If there is a problem using the Site, the User is invited to contact us first to seek an amicable solution:

contact.yayacreativestudio@gmail.com

Disputes relating to an order, a sale, a delivery, a return, a refund or a guarantee are handled in accordance with the provisions of the Terms of Sale, in particular those relating to complaints, consumer mediation and competent courts.

Failing an amicable solution, the dispute falls under the jurisdiction of the competent courts in accordance with the applicable legal rules.

Nothing in these Terms of Use deprives a consumer of their right to bring a case before the competent court provided for by law.

Article 23. Contact

Any question about these Terms of Use or how the Site works can be sent to:

Yaya's Creative Studio

Address: 10 Rue Francisco Ferrer, 93170 Bagnolet, France
Email: contact.yayacreativestudio@gmail.com
Customer service: by email
SIREN: 877 753 780
VAT: not applicable, article 293 B of the French Tax Code (CGI)